- Is there a setup fee for new websites? If so, why?
Yes, there’s an initial one-time setup fee and the amount depends on the package that you select from our pricing page.
- When signing up for the Quick Start, Professional or Enterprise Plan, do we have to sign a contract?
Yes, you have to sign a “contract” to ensure that you know what you’re getting.
But, yes, you cancel at anytime, and if you’ve been with Xtendly for twelve or more months, when you cancel your service, you can take all website content, blog articles, graphic designs, webpage layouts and rendered HTML/CSS. If you want to reproduce the website, that is also allowed. However, we do not provide the underlying WordPress or CloudCannon CMS, plugin codes and database files. What we can provide is a WordPress eXtended RSS (WXR) file for your website’s content (posts and pages) to be imported to another WordPress setup. But, if your Xtendly subscription has been active for less than twelve months, our Terms of Service do not allow you to reuse any of the content, images, graphics, white papers, blog articles or any other elements of the website without unless the Terms of Service are fulfilled.
At the end of the day, it’s our goal to deliver wow-like results and service so that you never wanna leave.
- Why do we have to pay you for a monthly recurring fee?
The biggest reason why most people want a new website or to fix their current one is because it’s not generating any awareness, traffic, conversions or inbound leads for them. To effectively get the results you want, every month, we provide you with ongoing “small” website edits and fixes, execution of modern marketing methods like SEO internet marketing services and other marketing campaign “options” to accomplish your goals. Without this, many companies out there never achieve the online marketing results they need to grow their business.
- What are the payment terms?
100% of the initial one-time setup fees are due upfront (Net 0). Don’t worry, see the next question about our 100% Money Back Guarantee. The monthly recurring billing for fees for the next month’s software and services begin every 30 days thereafter.
- How does the 100% Money Back Guarantee work?
During the Design Phase of any project, if we don’t come up with a design, configuration or solution that you’re happy with, you have the option of cancelling and we’ll refund your 100% of your Initial Setup Fees. Beyond that period, you’re able to cancel without any hassles anytime thereafter.
- What documentation do customers get to know what they’re getting?
Just as if we were all part of the same global company, we follow what we consider “normal” business best practices for companies that want to survive such as open collaboration, teamwork and of course, documentation. Xtendly customers love the types of documentation they receive from us like their Customer Order Form, Initial Website Design Surveys, Statements-of-Work, Project Acceptance, Monthly Conversion Reports and Wireframe Design documentation. As a modern and efficient business, most of this is delivered using Google Docs or through our cloud-based Marketing Automation and CRM software for real-time collaboration. We’re also addicted to using our Project Management Software called Teamwork to keep everybody on-track.
- What other fees are there?
As the saying goes, there’s no “one-size fits all” for everyone and to be upfront, 80% of the fees that you may incur are published on the pricing page of our website. In the other 20% of cases, we need more information to properly scope and tailor a more “Custom” Solution with a fixed fee to eliminate surprises. In all cases, our customers always get a Statement-of-Work. Any other low cost web design agency out there that doesn’t provide you with fixed fee services, may provide you with a lot heartaches and long sleepless nights.
- Why is there a page limit on the number of pages included in the Quick Start, Professional and Enterprise Plans?
Our goal is to do good business and we plan to be around for the long-haul. In the event that a company like Google wants us to build a website for them that includes thousands of pages of videos, we would hate to lose money at the expense of the future sustainability of our company and our loyal customers. As you’ve probably seen already, we’re happy to build your website with any number of pages and our fees on our pricing page are pretty darn good.
- What results can I expect and when?
Other companies promise pipe dreams but having done this for some of the fastest growing software companies, results can vary to be honest and we deliver reality for our customers. Are there immediate results from a new website, email marketing and social media? While we can’t make guarantee results, you can bet that we’ll ensure that you have the best ability to get the results you’re looking for. Our customers get pretty darn excited in the beginning but the biggest potential results are a compounding result of a multi-channel strategy (yes, we will help you with that) and from our experience, REAL sustainable results will start to appear in approximately 90 days from the launch of your campaigns.
- Why do I need Social Media?
The fact is that if you don’t use Social Media, you’ll only receive half of the potential opportunity for your business. The reason is that your customers are on Social Media and if you’re not there with them, chances are, your competitor is. 2016 Research from Digital Insights sums up that over 5 billion people are active on Social Media Channels like Blogs, Facebook, Twitter, LinkedIn, Twitter, etc.
- Why is your pricing so affordable?
That’s the advantage of working with an all-in-one managed services company like Xtendly. As we do this dozens of times per day, we can focus on one thing and that’s driving online demand and inbound leads for you. Along the way, we continually refine and create repeatable processes to scale our business added with the financial advantages of cloud software and access to global resources and economies of scale.
- Is your Content Writing Services authentic?
Absolutely. It obviously starts with ideas that come from collaborating with and getting to know our customer’s customers. From there, we invest the time to research and craft the right messaging to formulate your editorial calendar. As a best practice, we also use anti-plagiarism software to ensure authenticity and increase search ranking results.
- How long will it take to setup my Website and/or Marketing Automation System and CRM Solution?
The turnaround time for our website design service would largely depend on the complexity of your project, how much content is readily available and getting customer approvals in a timely manner. Complex projects with multiple integrated software applications may also need more attention. That being said, initial website design and development timeframes can be done in as little as 10 to 90 days but the average is 30 days. Again, I’d be wary of any “full-service” provider that promises you a website in anything less, if you want it to look good.
- What involvement do clients have in the entire process?
Collaboration is the key to success of any project. If there’s one thing we’re not good at, it’s mind-reading. Your design project always starts by discussing customer needs and important project details. Throughout the project, we encourage our customers to contribute ideas, samples, and color hues that would in turn create a unique identity and brand.
- Can customers make changes to the website on their own?
Yes, if you wish. We will train you on how to make changes yourself but every customer that’s on our WordPress Maintenance, Quick Start, Professional or Enterprise Plan get’s our Premier Support Level in which we’re happy to make unlimited “small fixes” for you. This is part of the on-going monthly service. “Small fixes” are defined as anything that takes 30 minutes or less.
- What training do customers get?
Prior to go-live, customers receive a combination of elearning video and live virtual initial training. Post go-live, we’ll provide you with full documentation in our Customer Success Center.
- How much does “custom” web designing services cost?
For custom web design and development, your website’s total cost will depend greatly on the number of pages required, and the number of add-ons, website features and integrations that you want. As your website is being developed, you can choose to add more pages and more functions for an affordable fixed add-on fee. The majority of “custom” website design service fees are on our pricing page but can be subject to further scoping. Feel free to chat or call us if you have other needs that aren’t specified on our website.
- I already have a website but we don’t like it. Can Xtendly still help us?
Definitely. Our Web Designing services cater to startups or existing SMEs. We do more than just revamping your website to look better, we evaluate what didn’t work to avoid making the same mistakes and will identify what changes will deliver measurable results. Xtendly isn’t just a high-quality and affordable web design company, but a complete marketing solutions company that can you help you no matter what stage your business is in.
- What’s the difference between UX and Graphic Design?
While both tread on the lines of artwork, Graphic Designers focus on the aesthetics of a website, and User Experience (UX) specialists focus on the user’s satisfaction and how they interact with your website or mobile app. Xtendly fused these two important roles to improve your overall inbound lead results.
- What’s the difference between On-page and Off-page SEO Internet Marketing Services?
On-page SEO refers to Search Engine Optimization tactics on the pages of your actual website or blog. Simply put, search engines like Google and Bing rank websites based on certain keywords on websites to ensure that users on their search engine can easily find what they’re looking for.
Off-page SEO refers to Search Engine Optimization tactics on pages in the internet that are not on your actual website or blog. In this scenario, search engines like Google and Bing measure your ranking based on mentions of your business and your website through links to other places on the world-wide web like the tweets of industry thought leaders that may have have millions of followers or other sites. In this example, it makes sense that both types of SEO and Social Media are a part of any inbound lead strategy.
- How do we submit fixes for the WordPress Maintenance Plan?
All you need to do is send is either send your support request to [email protected] or go to our Customer Success Center (https://xtendly.freshdesk.com) and submit your support request there. Support requests are then managed on a first come, first serve basis. And, our goal is to complete any “small fix” within 6 hours of receipt.